Information
Online reviews policy
The Australian Psychological Association's Ethics Code states that it is unethical for psychologists to solicit testimonials from therapy clients. If you happen to find Calluna Psychology's practice or website on review sites, please note that these listings are NOT a request for a testimonial, rating or endorsement from you as a Calluna Psychology client. Of course. you have the right to express yourself on these sites if you wish, however, due to confidentiality, Calluna Psychology will be unable to respond to any review on any of these sites, whether positive or negative. We urge you to take your own privacy seriously as we take our commitment of confidentiality to you.
Medicare rebates
Eligible clients can claim Medicare subsidies for up to 10 individual mental health services per calendar year with a Mental Health Care Plan and referral from their doctor. Clients will be responsible for the fee gap. Medicare do not rebate cancelled appointments.
The current Medicare rebate is $96.65.
Health Insurance
Clients without a mental health care plan may be able to claim a rebate through their private health insurer – please speak to your provider for rebate amounts.
Cancellation Policy
Providing at least 24 hours notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients and minimises lost clinical time. Appointments missed or rescheduled without 24 hours' notice will incur a cancellation fee which will be due prior to your next scheduled appointment.